FREQUENTLY ASKED QUESTIONS
How long are sessions with a Clinical Psychologist?
Sessions are 50 minutes however can run for up to 90 minutes at the client's request or during couples' therapy.
How many sessions will I need?
As many or as few as you like. Each individual or couples' process is unique to their circumstances, background, and reasons for coming in to begin with. Ultimately it is up to you. Sessions generally start weekly, and can be spaced out to fortnightly/monthly at the clients' request and progress.
Is my information safe?
All information you provide is confidential and remains strictly between you and your Clinical Psychologist unless there is a risk of harm to yourself or somebody else, or in the event of subpoena by a court of law. If either of these circumstances arise your Clinical Psychologist will discuss this with you. All data and documentation is stored online on secure encrypted servers used by Medical & Allied Health Practitioners as well as password protected computers.
How do I book an appointment?
Please select "Make Appointment" in the Contact Form below, or send a message via the Contact Form if you'd prefer a call first. Alternatively give us a call on 0423 502 608, or send an email to email@example.com.
Can I get any rebates for my sessions?
Yes, under a Mental Health Care Plan you may be eligible to be reimbursed $128.40 per session with a Clinical Psychologist for 10 sessions each calendar year. A further rebate may also apply for individuals who have reached the Medicare Safety Net. Your rebate is handled on your behalf by Neu Wellness Group the same day of your session.
How do I get a Mental Health Care Plan?
See your GP to discuss eligibility and obtain a Mental Health Care plan. You will be provided with the Plan as well as a referral letter to your Clinical Psychologist at Neu Wellness Group. Please bring both to your initial session as without this you will be unable to claim your rebate. The Mental Health Care Plan will be for an initial 6 sessions, after that you will need to visit your GP again to get a Mental Health Care Plan "Review". This will give you rebates for the remaining 4 sessions for that calendar year.
Do I need a referral to see a Clinical Psychologist?
No. You may come in privately and pay the full session fee out of your own pocket without seeing a GP or Psychiatrist.
What about Private Health Insurance Rebates?
If you have Private Health Insurance which includes psychological extras cover then you may be eligible for rebates. Please contact your Private Health Insurer for more information on this. You may use your Private Health Insurance after you have used all 10 of the Mental Health Care Plan rebates. You may not claim both at the same time.
Does Neu Wellness Group bulk-bill?
What is the cancellation fee?
100% of the fee is payable if cancelled within 24 hours of the appointment. 50% of the fee is payable if cancelled within 48 hours of the appointment. You will be charged automatically in the event of cancellation per this policy. We endeavour to avoid charging cancellation fees wherever possible and send you a reminder text 3 business days prior to your appointment to ensure the appointment is not forgotten. Due to a considerable waitlist it is appreciated if you could please cancel ASAP should you believe you may be unable to attend the appointment for any reason. A reason for cancellation is not required.
How do I change my appointment?
Please text or call 0423 502 608. Alternatively send an email to firstname.lastname@example.org. Requests to change appointments cannot be accommodated if made within 48 hours of the appointment time.
What is Telehealth?
Telehealth is online provision of services. This can be video format via a secure encrypted platform used by Medical & Allied Health Practitioners, or via telephone. You can elect to have sessions online at any time. The Medicare rebate under a Mental Health Care Plan applies for sessions conducted via Telehealth until March 2021.
What if I am sick during COVID-19?
Please do not come on-site to attend your session if you experience any symptoms of flu, cold or COVID-19. Please immediately call your Clinical Psychologist and let them know, the session will be conducted via Telehealth. If a client arrives exhibiting symptoms of flu, cold or COVID-19 they will be asked to return home and the full cancellation fee will be charged. This policy is in the interest of public safety and to keep our community and practitioners safe during unprecedented times.
What is the difference between a Clinical Psychologist and a Psychologist?
Registered Psychologists must all undertake rigorous university training in order to become registered with the Psychology Board of Australia and listed with the Australian Health Practitioner Regulation Agency (AHPRA). Psychologists must adhere to strict standards to keep their registration as well as adhere to the code of ethics set out by the Australian Psychological Society (APS). A generally registered Psychologist is required to have a minimum of 6 years' university training and supervised experience. A "Clinical" Psychologist is also a registered Psychologist however has a Clinical Psychology "endorsement". This means an additional two years or more of supervised experience in that area, or a minimum of 8 years' university training and supervised practice. You are able to check the registration status of any of our team via the AHPRA website here.
What is a Counsellor?
A counsellor can be trained under a broad range of methods. Currently in Australia the title "Counsellor" is not protected by any regulatory body. This means anyone can refer to themselves as a Counsellor. The Mental Health Care Plan does not provide rebates for sessions with counsellors.
Do Clinical Psychologists prescribe medication?
No. Please see your GP or Psychiatrist for medication related enquiries.
Does Neu Wellness Group provide Court Reports?
Is Neu Wellness Group registered as a WorkCover provider?
Yes. Referrals are however accepted on a case-by-case basis.
How do I refer to Clinical Psychologists at Neu Wellness Group?
Please send referrals either by fax to 02 8088 6649 or via email to email@example.com.
Reinventing Your Life - Geoffrey Young